CAPTURE CUSTOMER EMOTION, INCREASE SOCIAL MEDIA REVIEWS, AND MAINTAIN EMPLOYEE ACCOUNTABILITY

Learn how pulseM can help your company

 

How it Works


 
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Bio Sent Before Service

Before the service has even begun, homeowners receive a short bio of the tech. The customer then knows who to expect and can read selected reviews from past homeowners.


Instant Reviews From Mobile

As soon as the service is finished, the homeowner can easily and instantly review the quality of the service. 

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Points Reflect Performance

Keep your employees accountable while creating a healthy, competitive atmosphere with live leaderboards.


Feedback Campaign After Service

After the tech has left the home, a feedback campaign is sent to the homeowners mobile phone. The homeowner can quickly answer how satisfied they were with the service.

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Easy, Quick, Social Media Reviews

After giving feedback, homeowners have an easy way to leave social media reviews. These reviews can be shown on the techs profile and streamed live to your website after approving the review.


Powerful Analytics

Feedback is received by pulseM and work begins. The data is analyzed by pulseM, and negative reviews are specially routed to help solve the problem quickly.


 
 

The positive financial outcome in our industry depends on our technicians who visit the home. How they make the customer feel is paramount to our success that day and for repeat business. pulseM lets us capture how the customer really feels, and therefore helps increase our financial outcome.
— Gus Antos, CEO Milestone Electric
We love pulseM and it has been increasing our reviews on social media, our website, google, yelp, etc.
 
You get online reviews, you get to block the negative ones and automatically post the happy ones. The negative posts go right to you, so you have the opportunity to diffuse the upset customer. So much better than anything else on the market.
We empower our employees with real time data feeds coming in from the customers they serve, through pulseM.
— Gus Antos, CEO Milestone Electric
pulseM - EASY for company and customer. It does so much more than the other competition. pulseM is very manageable, you get reports and even a cool personalized leader board of results to project onto screens around the office.
After deploying pulseM we have been able to automate our processes and reassingn our CSR’s to an outbound calling program that actually generates revenue.